Four customer service insights for UK banks...

Four customer service insights for UK banks from the telco frontline:

Four customer service insights for UK banks...

By Neil Blagden, Director of Digital & Commercial Operations, Vodafone UK Delivering an excellent customer and digital service is crucial for banks and telcos alike, yet both sectors are typically some way behind the top performers when assessed by customers. This is partly due to the nature of our industries - supplying complex services over multi-year contracts inevitably compares less favourably to businesses that deliver services one transaction at a time. Nevertheless, we all want to...Read More

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